Ticket Manager

The Ticket manager is located in the Coordination Tab of the Fuzor App menu. The Alt + O hotkey opens the Annotation Manager. The Ticket App is used to create three different types of tickets:

A BCF Issue is a ticket that can be exported from Fuzor as a .bcf file.

A Cloud Issue is a ticket that can be synced to BIM 360 or Autodesk Construction Cloud

A RFI is a Request for Information that can be synced to BIM 360 or Autodesk Construction Cloud.

The Indicators checkbox toggles whether a red dot appears denoting the location of the object the ticket is associated with.

Tickets are associated with one or more selected objects. They can be created in the element properties or they can automatically be created from a Clash Test Result. For more information see Clash Analysis. With one or more objects selected use the Ticket button in the element properties to create a Ticket

The Ticket button opens the Ticket Editor window which contains a list of prompts to keep track of information pertaining to an issue.

Once the Ticket has been created it will appear in its associated list in the Ticket Manager.

In order to view create and manage Cloud issues and RFIs the user must be logged into a BIM 360 account and join a project. BIM 360 specific workflows will be explained in later sections.

Tickets can be searched for as a quick way to find a desired entry.

The Filter Button allows the user to control what Tickets appear based on the parameters contained within them. This is useful when working with a large project of which only some of the filters pertain to the task at hand.

To edit a ticket click the entry in the Ticket Manager. This will open the same menu that is used to create tickets from the element properties.

Use the radio buttons to select which type of issue to create.

The Edit Ticket Indicator button moves the red dot that displays where the ticket is located. This is useful if you need to associate the issue with a particular part of the model.

The Status is used to track whether the issue has been resolved. When Creating an issue this is restricted to active. You must edit an issue to update the status

The Type drop down menu allows the user to change the type of issue you are creating. Types are useful for filtering issues by their purpose.

The Title will default to untitled if left blank when creating the Issue. This can be edited after. Issues that are created in Fuzor will always have a ‘FZ:’ at the beginning of their name that is added after the issue is created.

Attachments can be added to markups. A list of all attachments is displayed at the end of the list of parameters when editing a ticket.

Takes a new markup and adds the markup as an attachment for the ticket

Opens the file browser and prompts the user to select a file to attach to the ticket.

Edits the attachment and saves your changes as another attachment.

Save the attachment locally on your computer

Views the attachment. This is only available for Pictures.

Deletes the attachment

The Save button saved the changes made while editing the ticket

The Cancel button discards your changes removing the ticket if you are currently creating one

The Delete button deletes the ticket if already created or cancels its creation.

Comments are a useful way to communicate with your team on a particular issue. The Ticket Comment Menu can be opened from the Ticket Manager App.

Opens the Ticket Comment menu. The Ticket Comment menu allows the user to manage comments for a particular ticket.

Each comment includes a snapshot and a message as well as a record of who and when the issue was created. Comments can be edited by selecting the associated snapshot.

The New button creates a new comment.

When editing an existing comment or creating a new comment the menu expands to include additional options.

The Comment textbox allows the user to specify a message for the comment.

The Snapshot can also be edited

Retake the snapshot

Pick an image from file browser

Edit the snapshot with markup tool

Delete the snapshot

The Delete button removes a comment that is being edited or cancels a new comment.

The Cancel button cancels any changes made in this submenu

The Save button saves any changes and closes the submenu.

The Markup Tool is used for creating attachments. A markup can be created when adding a new attachment, editing a copy of a existing attachment, and when adding a comment on a Ticket.

Draws lines on the image.

Selects a color for the lines

Selects a line width for the line.

Erases markup lines

Clears all markup lines.

Saves your markup

Discards your markup and exits.

The tabs at the top of the Ticket Manager allow you to switch between BCF Issue, Cloud Issue, and Cloud RFI. In order to use Cloud RFI and Issue the user must be logged into BIM 360

Selecting Login in the Ticket Manager will open a web browser to prompt the user to login to their BIM 360 account. Once the user has logged in, the BIM 360 Account menu opens allowing the user to select a BIM 360 Project to open in Fuzor.

The Settings button opens the BIM 360 Account menu if the user is already logged into an account.

The BIM 360 Account menu displays all the BIM 360 projects that the user has access to. When a project is selected, associated cache files appear in the Fuzor Cache File List.

Refreshes either the BIM 360 Project List or the Fuzor Cache file List

The Open Project button downloads the Issues and RFI associated with the project and allows the user to manage the issues from Fuzor. Once the Project Data has been downloaded, changes to the Issues and RFI are automatically synced. Newly created Issues and RFI are also synced to the BIM 360 cloud project.

The Upload File button saves the current Fuzor Project as a CHE into the currently selected Project.

The Download File button downloads the currently selected project and opens it in Fuzor.

Annotation reports include all the information that you in your annotation in a pdf format. These can be used to distribute your annotation information to members of your team that do not have access to a Fuzor license.